Post Analysis
After a call ends, you can run post-analysis on the transcript and metadata to get summaries, structured output, or to trigger integrations.Overview
Post-analysis runs once a conversation is over. You can configure what kind of analysis or action you want. There are three options:1. Call summary
The Call Summary option produces a short summary of the conversation.- Set a prompt that tells the system what to emphasize (e.g. issues, resolutions, next steps).
- The output is plain text you can use in notes, emails, or reports.
Example prompt: “Summarize the conversation focusing on customer issues, agent responses, and resolution steps.”
2. Structured output
Structured Output uses a prompt to turn the conversation into structured data (e.g. JSON).- Useful for reporting, analytics, or automation.
- The result can be parsed or sent to other APIs.
Example: Extract fields likeintent,sentiment, andnext_actionin JSON.
3. Integration trigger
This option calls an integration when the call ends.- Send post-analysis data to an external HTTP API.
- Use it for CRM updates, follow-up messages, or logging summaries elsewhere.
Summary
| Option | Purpose | Example |
|---|---|---|
| Call summary | Short text summary | Notes, email reports |
| Structured output | Structured insights | Dashboards, APIs |
| Integration trigger | Call external API | CRM, logging |